AFR-IX telecom is an up-and-coming operator that delivers Data, MPLS, SDN, and advanced Managed Solutions to International Carriers, Enterprises and local operators in Africa. Read MoreRead more “AFR-IX telecom”

Automation is a central point inside the IT operations Strategy, as part of our digital transformation, with great focus and commitment from all the involved parties. We believe that through intelligent automation we can achieve our goal to deliver reliable and seamless services to our customers. Besides the tool, which is also important, we needed partners who can support us through the automation journey and empower us with the right methodologies in order to implement automation efficiently and timely.

Together with Realworld Systems and Cortex, we can achieve our goal to implement intelligent automation by using the best combination between the tool and mindset.

Lead Automation Architect
Orange Romania

Read more “Marian Merișescu”

In Orange Romania we are quite advanced in the automation journey (CI/CD, IaC, intelligent operations, etc), however, we consider it key to accelerate even more the automation of our end-to-end process. Cortex and Real World are one of our main partners in this automation journey, proposing the strategies, methods and technology that will make this journey a success. After less than 3 months, we are starting to see the results and they are quite impressive!” Horia Ștefănescu, Head of IT Operations, Orange Romania.

Head of IT Operations
Orange Romania

Read more “Horia Ștefănescu”

The Realworld Eastern Europe team has successfully implemented an Automation solution that has ticked all the boxes of efficiency and reduction of repetitive tasks in the team. During the collaboration, the project team was noted for its proactive, results-oriented attitude and for its detailed understanding of our needs, but especially for proposing a solution that benefits businesses as a whole, and in particular for our customers and technical support colleagues.

Head of Service Quality & Efficiency Management
Orange Romania

Read more “Florin Radu-Ștefănescu”

PDAM Bogor has implemented GE Water Office. initially, the goal was to improve our asset management. Mostly, we needed better support for company critical processes and services. To this effect, Bogor replaced the old ESRI GIS with GE Water Office. As a result, Water Office now allows the PDAM to improve its service level. Bogor is able to conduct its core business more effectively, as a result. Read more “PDAM Tirta Pakuan Bogor City”

With the Diagnostics trial we discovered that an index was missing. After adding the index the waiting times in our application became much shorter. Read more “Farys”

98% time gain is seen by Admin users for daily monitoring activities using Diagnostics. Read more “Tenaga Nasional”

Diagnostics facilitated a removal of 33% of the functionality of our bespoke gas application. Read more “Alliander”

It has certainly been an enlightening endeavor to better understand and identify the years of work practices that have caused significant performance issues. Read more “Seco Energy”

Diagnostics has shown that Quality Manager is a laborious and time-consuming factor in the registration process. By optimizing this process, we now see in Diagnostics that QM activity as well as the number of reported QM flags has been halved. Read more “Enexis”

Very impressive handy tool for Sys Admins, Super users! Highly recommended. One-stop app for system health check, monitoring, alerting that can be scaled up.
Requirements were understood, and the support throughout the process was above and beyond what was expected. (Leti Fanning)
Overall a good product for maintaining Smallworld Suites. (Vadlakonda, Tharun Kumar)
I wish we could have gotten this tool years ago. Read more “Lumen”

Automation is a central point inside the IT operations Strategy, as part of our digital transformation, with great focus and commitment from all the involved parties. We believe that through intelligent automation we can achieve our goal to deliver reliable and seamless services to our customers. Besides the tool, which is also important, we needed partners who can support us through the automation journey and empower us with the right methodologies in order to implement automation efficiently and timely.

Together with Realworld Systems and Cortex, we can achieve our goal to implement intelligent automation by using the best combination between the tool and mindset. Read more “Horia Ștefănescu – Lead Automation Architect Orange Romania”

A quote from a Diagnostics webinar KPI participant. The webinar was held in October… Read more ““Did he really execute that many transactions in 1 day? In fact, Diagnostics helped me to understand what they were which was verified with that user.””

This is one of many recent quotes from happy Diagnostics users explaining what value Diagnostics… Read more “A big plus is being able to define the issue, and prove the fix has eliminated the problem, plus adding an alert in case it comes back. –”

This is one of many recent quotes from happy Diagnostics users explaining what value Diagnostics… Read more “We can set up things in Diagnostics so now we get an alert before we get tickets about the system going down”

This is one of many recent quotes from happy Diagnostics users explaining what value Diagnostics… Read more “Very powerful that we can see what the user has done and what happened to an object”

This is one of many recent quotes from happy Diagnostics users explaining what value Diagnostics brings Read more “Capturing tracebacks on user sessions, helps us to help users”

We were able to utilise the Outage Management functionality over the weekend to warn ourselves… of the expected customer impacts of an unplanned outage we experienced on Saturday morning.
Read MoreRead more “Outage Management – The Water Corporation experience”

The most significant result working with Realworld, was that we were able to isolate and address the Graphical Work Design performance issues and gain the confidence back from the end users that the issues were not Graphical Work Design related.  Many of our findings pointed to another application integration or code and refresh intervals not being optimized in our system Read more “Barry Owens, Manager of Geospatial Services at Seco Energy – Diagnostics implementation”

No other software works with Smallworld as tightly as Diagnostics does. Realworld has a very knowledgeable crew when it comes to Smallworld and Splunk.

Diagnostics helped us understand our user behavior and pattern. To understand the users is half the battle won! Read more “Jaidev Dubey, Sr. Software Engineer IV at Cox Communications Atlanta – Diagnostics implementation”

PDAM Bogor has implemented GE Water Office. initially, the goal was to improve our asset management. Mostly,  we needed better support for company critical processes and services. To this effect, Bogor replaced the old ESRI GIS with GE Water Office. As a result, Water Office now allows the PDAM to improve its service level. Bogor… Read more “Rino Indira, General Director of PDAM Tirta Pakuan Bogor City”