Barry Owens, Manager of Geospatial Services at Seco Energy – Diagnostics implementation
July 28, 2020 – Florida, USA
The main reason to start with the implementation of Diagnostics was to solve what we thought were Graphical Work Design performance issues. The tools would assist with identifying our error conditions so that we could take corrective action.
We selected Realworld because we were familiar with their suite of applications around diagnostics of Smallworld issues and had been struggling with the performance issues for several years..
The technical staff of Realworld was extremely helpful and knowledgeable about the product and their expertise with Smallworld architecture.
The most significant result working with Realworld, was that we were able to isolate and address the Graphical Work Design performance issues and gain the confidence back from the end users that the issues were not Graphical Work Design related. Many of our findings pointed to another application integration or code and refresh intervals not being optimized in our system.
If you are having software related issues, it will certainly expand your understanding and provide a significant number of alternatives related to the specific issues you are working to solve.
We also always wondered if the results would be worth spending the additional dollars (as we did not know what to expect). It has proved invaluable in pinpointing where issues exist and we would highly recommend using the software to solve application issues your company may be experiencing.
Manager of Geospatial Services