Jaidev Dubey, Sr. Software Engineer IV at Cox Communications Atlanta – Diagnostics implementation

July, 16, 2020 – Atlanta, USA

At one of the GE Conferences we saw a demo of diagnostics. We were very impressed by the software. It gives a very detailed insight of which parts of the application is being used and which is not. Above all it shows the behavior of the user. We had parts of the application that was pretty slow because of indexing. Diagnostics helped up point to things like that very easily and we were able to tweak our database.

No other software works with Smallworld as tightly as Diagnostics does. Realworld has a very knowledgeable crew when it comes to Smallworld and Splunk.

The benefit from working with Realworld is that they are very responsive and willing to work with us to tweak diagnostics as needed. They helped us build custom dashboards that helped us catch repeat offenders.

Diagnostics helped us understand our user behavior and pattern. To understand the users is half the battle won!

To all the potential clients considering working with Realworld, we can say: “you won’t regret it”!

Jaidev Dubey, Cox Communications – Atlanta

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