“Automation is a central point inside the IT operations Strategy, as part of our digital transformation, with great focus and commitment from all the involved parties. We believe that through intelligent automation we can achieve our goal to deliver reliable and seamless services to our customers. Besides the tool, which is also important, we needed… Read more “HoriaTest Ștefănescu – Lead Automation Architect Orange Romania – Copy”

“Automation is a central point inside the IT operations Strategy, as part of our digital transformation, with great focus and commitment from all the involved parties. We believe that through intelligent automation we can achieve our goal to deliver reliable and seamless services to our customers. Besides the tool, which is also important, we needed… Read more “Horia Ștefănescu – Lead Automation Architect Orange Romania”

A quote from a Diagnostics webinar KPI participant. The webinar was held in October… Read more ““Did he really execute that many transactions in 1 day? In fact, Diagnostics helped me to understand what they were which was verified with that user.””

This is one of many recent quotes from happy Diagnostics users explaining what value Diagnostics… Read more “A big plus is being able to define the issue, and prove the fix has eliminated the problem, plus adding an alert in case it comes back. –”

This is one of many recent quotes from happy Diagnostics users explaining what value Diagnostics… Read more “We can set up things in Diagnostics so now we get an alert before we get tickets about the system going down”

This is one of many recent quotes from happy Diagnostics users explaining what value Diagnostics… Read more “Very powerful that we can see what the user has done and what happened to an object”

This is one of many recent quotes from happy Diagnostics users explaining what value Diagnostics… Read more “Capturing tracebacks on user sessions, helps us to help users”

We were able to utilise the Outage Management functionality over the weekend to warn ourselves … of the expected customer impacts of an unplanned outage we experienced on Saturday morning. Read more “Outage Management – The Water Corporation experience”

The most significant result working with Realworld, was that we were able to isolate and address the Graphical Work Design performance issues and gain the confidence back from the end users that the issues were not Graphical Work Design related.  Many of our findings pointed to another application integration or code and refresh intervals not being optimized in our system Read more “Barry Owens, Manager of Geospatial Services at Seco Energy – Diagnostics implementation”

No other software works with Smallworld as tightly as Diagnostics does. Realworld has a very knowledgeable crew when it comes to Smallworld and Splunk.

Diagnostics helped us understand our user behavior and pattern. To understand the users is half the battle won! Read more “Jaidev Dubey, Sr. Software Engineer IV at Cox Communications Atlanta – Diagnostics implementation”

PDAM Bogor has implemented GE Water Office. initially, the goal was to improve our asset management. Mostly,  we needed better support for company critical processes and services. To this effect, Bogor replaced the old ESRI GIS with GE Water Office. As a result, Water Office now allows the PDAM to improve its service level. Bogor… Read more “Rino Indira, General Director of PDAM Tirta Pakuan Bogor City”