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Testimonial Category: Water Office

Outage Management – The Water Corporation experience

Below is an extract form an email where Outage Management was used to be able to provide a better customer experience:

We were able to utilise the Outage Management functionality over the weekend to warn ourselves … of the expected customer impacts of an unplanned outage we experienced on Saturday morning. The call came through for a leak … at around 8 o’clock on Saturday morning. Nothing unusual here other than if you know the area. It is an extremely popular café and boat ramp area and also has normal residential customers. The shift supervisor checked the area of impact for the outage when alerted by the phone team that they had given the job to the field crew and when they called back to confirm they would have to shut water supply down was able to warn them that the café at the boat ramp would be without water if they did. The crews then organised an alternative water supply (tanker) for the café area before shutting off the water and commencing repairs.

 I am very keen to get this functionality of the Outage Management application to all members of my team over the next few weeks with our official rollout in the Operations Center and over the next few months across the whole organisation for the planned and unplanned work processes. I am encouraged by the flexible arrangements we have established with you and your team for supporting me and my group with the rollout and development of the tool.

 This will be a fantastic business improvement when implemented across the whole organisation over the next few months.

 Thank you

Paul Prottey

Manager Operations Services
Operations Centre

Rino Indira, General Director of PDAM Tirta Pakuan Bogor City

PDAM Bogor has implemented GE Water Office. initially, the goal was to improve our asset management. Mostly,  we needed better support for company critical processes and services. To this effect, Bogor replaced the old ESRI GIS with GE Water Office. As a result, Water Office now allows the PDAM to improve its service level. Bogor is able to conduct its core business more effectively, as a result.

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