Diagnostics

Does your organization depend on Smallworld™ systems? If so, rock-solid performance is essential. Users must be able to interact with the environment efficiently and effectively in order to keep your daily operations on track. That means optimizing your GIS is important – but getting it right can be a serious challenge. And once you have it right, how can you monitor that it stays like that? With more than 25 years of experience with Smallworld™, we understand this better than most. We also understand that real improvements require insights into real user behavior. If you know what works and what fails, you can optimize your Smallworld™ experience for everyone. Diagnostics delivers these insights, clear and in practical detail, putting you in control of the optimization of your GIS.

Get the most out of your Smallworld™ system with Diagnostics. Dashboards and intuitive visualizations illustrate every operational detail of your Smallworld™ system and all of its users. Diagnostics’ real-time monitoring and alerts minimize down-time and optimize user experience. Diagnostics – in control.

“Did he really execute that many transactions in 1 day? In fact, Diagnostics helped me to understand what they were which was verified with that user.”

A quote from a Diagnostics webinar KPI participant. The webinar was held in October 2021.

A big plus is being able to define the issue, and prove the fix has eliminated the problem, plus adding an alert in case it comes back. –

This is one of many recent quotes from happy Diagnostics users explaining what value Diagnostics brings

North American Diagnostics Customer

We can set up things in Diagnostics so now we get an alert before we get tickets about the system going down

This is one of many recent quotes from happy Diagnostics users explaining what value Diagnostics brings

North American Diagnostics Customer

Very powerful that we can see what the user has done and what happened to an object

This is one of many recent quotes from happy Diagnostics users explaining what value Diagnostics brings.

North American Diagnostics Customer

Capturing tracebacks on user sessions, helps us to help users

This is one of many recent quotes from happy Diagnostics users explaining what value Diagnostics brings Read more “Capturing tracebacks on user sessions, helps us to help users”

North American Diagnostics Customer

Barry Owens, Manager of Geospatial Services at Seco Energy – Diagnostics implementation

The most significant result working with Realworld, was that we were able to isolate and address the Graphical Work Design performance issues and gain the confidence back from the end users that the issues were not Graphical Work Design related. Many of our findings pointed to another application integration or code and refresh intervals not being optimized in our system Read more “Barry Owens, Manager of Geospatial Services at Seco Energy – Diagnostics implementation”

Barry Owens

Seco Energy

Jaidev Dubey, Sr. Software Engineer IV at Cox Communications Atlanta – Diagnostics implementation

No other software works with Smallworld as tightly as Diagnostics does. Realworld has a very knowledgeable crew when it comes to Smallworld and Splunk.

Diagnostics helped us understand our user behavior and pattern. To understand the users is half the battle won! Read more “Jaidev Dubey, Sr. Software Engineer IV at Cox Communications Atlanta – Diagnostics implementation”

Jaidev Dubey

Cox Communications

“Did he really execute that many transactions in 1 day? In fact, Diagnostics helped me to understand what they were which was verified with that user.”

A big plus is being able to define the issue, and prove the fix has eliminated the problem, plus adding an alert in case it comes back. –

We can set up things in Diagnostics so now we get an alert before we get tickets about the system going down

Very powerful that we can see what the user has done and what happened to an object

Capturing tracebacks on user sessions, helps us to help users

Barry Owens, Manager of Geospatial Services at Seco Energy – Diagnostics implementation

Jaidev Dubey, Sr. Software Engineer IV at Cox Communications Atlanta – Diagnostics implementation

Coen Pörteners

Koen van Keulen

Diagnostics

“Did he really execute that many transactions in 1 day? In fact, Diagnostics helped me to understand what they were which was verified with that user.”

A big plus is being able to define the issue, and prove the fix has eliminated the problem, plus adding an alert in case it comes back. –

We can set up things in Diagnostics so now we get an alert before we get tickets about the system going down

Very powerful that we can see what the user has done and what happened to an object

Capturing tracebacks on user sessions, helps us to help users

Barry Owens, Manager of Geospatial Services at Seco Energy – Diagnostics implementation

Jaidev Dubey, Sr. Software Engineer IV at Cox Communications Atlanta – Diagnostics implementation

Contacts

Coen Pörteners

Koen van Keulen