AFR-IX telecom is an up-and-coming operator that delivers Data, MPLS, SDN, and advanced Managed Solutions to International Carriers, Enterprises and local operators in Africa.
In June 2020, AFR-IX selected CROSS as their single inventory solution of choice, with Realworld Eastern Europe (RWEE) as the key partner and system implementer. Many factors contributed to the final decision, including a close alignment between requirements and system capabilities, as well as the unique and extendable CROSS data model.
Realworld’s deep knowledge of CROSS, understanding of the customer’s vision, and their proven ability to successfully deliver projects played an important role too.
With CROSS, AFR-IX was able to (and will continue to) modernize and simplify their inventory record, ensuring a single coherent model of the network is available to support all teams, systems, and workflows across departments and geographies.
Observability
Comprehensive Observability for
Enhanced Performance & Ultimate Control
Save Money and Enhance User Satisfaction by Improving System Efficiency and Reliability
Are you prepared to revolutionise your systems? Realworld Systems introduces our cutting-edge Observability Solutions, designed to optimise your operations and boost productivity across various use cases. Discover how our tool can save you money, increase efficiency, and provide ultimate control over your systems.
Experience the Power of Observability
Our cutting-edge Observability Solution is designed to unlock the full potential of your systems. With a wide range of powerful features, our tool optimises operations and boosts productivity across various use cases. Discover how our solution can revolutionise your business today.
Accelerate Your Business Operations
Our Application Management solution is designed to empower industries such as telecommunications, utilities, and oil and gas. With our suite of powerful plug-ins, you can take your GE Smallworld toolset to the next level.
Real-time Alerting and Notifications: Stay Informed, Act Swiftly
Never miss a critical event or performance issue with our real-time alerting and notification system. Receive instant alerts and notifications for anomalies, errors, and performance deviations. Stay informed about system health, resource utilisation, and potential bottlenecks. Take immediate action to resolve issues, ensuring uninterrupted operations and maximising system performance.
Seamless Integration and Compatibility: Hassle-Free Implementation
Our observability solution seamlessly integrates with your existing systems and workflows, minimising disruptions and ensuring a hassle-free implementation process. Compatible with various platforms and technologies, our solution adapts to your unique environment without requiring extensive modifications. Experience a smooth transition and start reaping the benefits of enhanced observability right away.
Data Visualisation and Reporting: Insights at a Glance
Unlock the power of data with our intuitive data visualisation and reporting tools. Gain clear insights into system performance, usage trends, and operational metrics through interactive charts, graphs, and dashboards. Make informed decisions, track progress, and communicate results effectively with visually compelling reports. Drive data-based optimisations and demonstrate the value of observability to stakeholders.
Take the next step in optimising your performance
Optimising performance maximizes efficiency, productivity, and results, leading to success and personal growth. It’s the key to achieving your goals with less difficulties.
Proactive System Monitoring
Our observability solution empowers proactive system monitoring, enabling you to detect and address potential issues before they impact your operations. Identify performance bottlenecks, resource constraints, and anomalies in real-time. Leverage predictive analytics and anomaly detection algorithms to stay one step ahead. Proactively optimise system performance, maximise uptime, and deliver a seamless user experience.
Enhanced Security and Compliance
With our observability solution, security and compliance are top priorities. Monitor and safeguard critical assets, sensitive data, and user activities. Detect and respond to security threats, unauthorised access attempts, and suspicious behaviour promptly. Ensure compliance with industry standards and regulations, minimising the risk of breaches and data loss. Gain peace of mind knowing your systems are protected.
Customer Support and Training
We are committed to your success. Benefit from our dedicated customer support team, available to assist you every step of the way. Get prompt responses to your queries, guidance on best practices, and troubleshooting assistance. Access comprehensive training resources and documentation to empower your team and maximise the value of our observability solution. Partner with us for a successful implementation and ongoing support.
Keep ahead of your competitors
Staying ahead of competitors is essential for business success. It fosters innovation, attracts customers, and ensures long-term growth, creating a competitive edge in the ever-evolving market landscape.
Continuous Innovation and Updates: Stay Ahead of the Curve
As technology evolves, so does our observability solution. We are dedicated to continuous innovation and regularly release updates and enhancements to keep you at the forefront of industry advancements. Enjoy access to new features, improved performance, and expanded capabilities as part of our commitment to your success. Stay ahead of the curve with our future-proof solution.
Scalability and Flexibility: Grow with Confidence
Our observability solution scales with your business. Whether you are a small organisation or a large enterprise, our solution adapts to your needs. Accommodate increasing data volumes, user traffic, and system complexity without compromising performance. Scale with confidence and ensure your observability capabilities grow alongside your business.
Cost Efficiency and Return on Investment: Optimise Resources
Achieve cost efficiencies and a strong return on investment with our observability solution. Identify resource bottlenecks, optimise system performance, and eliminate unnecessary expenditures. Make data-driven decisions to allocate resources effectively, reduce downtime, and enhance productivity. Enjoy the long-term benefits of improved operational efficiency and business outcomes.
Industries We Serve
Our solution is tailored to meet the needs of the following industries:
- Utilities
- Telecommunications
- Water
Read from our Satisfied Clients
Automation is a central point inside the IT operations Strategy, as part of our digital transformation, with great focus and commitment from all the involved parties. We believe that through intelligent automation we can achieve our goal to deliver reliable and seamless services to our customers. Besides the tool, which is also important, we needed partners who can support us through the automation journey and empower us with the right methodologies in order to implement automation efficiently and timely.
Together with Realworld Systems and Cortex, we can achieve our goal to implement intelligent automation by using the best combination between the tool and mindset.
Lead Automation Architect Orange Romania
In Orange Romania we are quite advanced in the automation journey (CI/CD, IaC, intelligent operations, etc), however, we consider it key to accelerate even more the automation of our end-to-end process. Cortex and Real World are one of our main partners in this automation journey, proposing the strategies, methods and technology that will make this journey a success. After less than 3 months, we are starting to see the results and they are quite impressive!” Horia Ștefănescu, Head of IT Operations, Orange Romania.
Head of IT Operations Orange Romania
The Realworld Eastern Europe team has successfully implemented an Automation solution that has ticked all the boxes of efficiency and reduction of repetitive tasks in the team. During the collaboration, the project team was noted for its proactive, results-oriented attitude and for its detailed understanding of our needs, but especially for proposing a solution that benefits businesses as a whole, and in particular for our customers and technical support colleagues.
Head of Service Quality & Efficiency Management Orange Romania
PDAM Bogor has implemented GE Water Office. initially, the goal was to improve our asset management. Mostly, we needed better support for company critical processes and services. To this effect, Bogor replaced the old ESRI GIS with GE Water Office. As a result, Water Office now allows the PDAM to improve its service level. Bogor is able to conduct its core business more effectively, as a result.
Rino Indira, General Director
With the Diagnostics trial we discovered that an index was missing. After adding the index the waiting times in our application became much shorter.
Luc Vanden Berghe
98% time gain is seen by Admin users for daily monitoring activities using Diagnostics.
Diagnostics facilitated a removal of 33% of the functionality of our bespoke gas application.
It has certainly been an enlightening endeavor to better understand and identify the years of work practices that have caused significant performance issues.
Barry Owens
Diagnostics has shown that Quality Manager is a laborious and time-consuming factor in the registration process. By optimizing this process, we now see in Diagnostics that QM activity as well as the number of reported QM flags has been halved.
Charles von Harenberg
- Very impressive handy tool for Sys Admins, Super users! Highly recommended. One-stop app for system health check, monitoring, alerting that can be scaled up.
- Requirements were understood, and the support throughout the process was above and beyond what was expected. (Leti Fanning)
- Overall a good product for maintaining Smallworld Suites. (Vadlakonda, Tharun Kumar)
- I wish we could have gotten this tool years ago.
Below is an extract form an email where Outage Management was used to be able to provide a better customer experience:
We were able to utilise the Outage Management functionality over the weekend to warn ourselves … of the expected customer impacts of an unplanned outage we experienced on Saturday morning.
The call came through for a leak … at around 8 o’clock on Saturday morning. Nothing unusual here other than if you know the area. It is an extremely popular café and boat ramp area and also has normal residential customers.
The shift supervisor checked the area of impact for the outage when alerted by the phone team that they had given the job to the field crew and when they called back to confirm they would have to shut water supply down was able to warn them that the café at the boat ramp would be without water if they did. The crews then organised an alternative water supply (tanker) for the café area before shutting off the water and commencing repairs.
I am very keen to get this functionality of the Outage Management application to all members of my team over the next few weeks with our official rollout in the Operations Center and over the next few months across the whole organisation for the planned and unplanned work processes. I am encouraged by the flexible arrangements we have established with you and your team for supporting me and my group with the rollout and development of the tool.
This will be a fantastic business improvement when implemented across the whole organisation over the next few months.
Thank you
Paul Prottey
Manager Operations Services
Operations Centre
Don't miss out on the opportunity
to save money, enhance
efficiency, and gain ultimate
control over your systems.
Contact us today to explore how our Comprehensive Observability Solution can transform your business and boost your bottom line.
