AFR-IX telecom is an up-and-coming operator that delivers Data, MPLS, SDN, and advanced Managed Solutions to International Carriers, Enterprises and local operators in Africa.
In June 2020, AFR-IX selected CROSS as their single inventory solution of choice, with Realworld Eastern Europe (RWEE) as the key partner and system implementer. Many factors contributed to the final decision, including a close alignment between requirements and system capabilities, as well as the unique and extendable CROSS data model.
Realworld’s deep knowledge of CROSS, understanding of the customer’s vision, and their proven ability to successfully deliver projects played an important role too.
With CROSS, AFR-IX was able to (and will continue to) modernize and simplify their inventory record, ensuring a single coherent model of the network is available to support all teams, systems, and workflows across departments and geographies.
Enterprise
Management
All your Assets Managed in one Location
Managing assets in one location offers numerous advantages. It centralizes control, facilitating easier monitoring, maintenance, and security. Consolidating assets streamlines operations, reduces duplication, and minimizes logistical complexities. This approach also promotes better resource allocation, making it more efficient and cost-effective for businesses to oversee and optimize their assets.
Enterprise Management
End2End Asset Management
Engineering Document Management
Identity Access Management
End2End Asset Management
Realworld Systems’ real-time, hybrid maintenance and asset management solution is here to revolutionize the way you handle your manufacturing facilities. Our browser-based SaaS application is designed for seamless maintenance and asset management, providing you with a configurable interface and flexible business automation.
Engineering Document Management
Discover our unified, centralized, and version-controlled engineering document management system. Designed for ease of use, compliance, and collaboration, our solution streamlines information flow while ensuring controlled access and document circulation throughout your organization.
Identity Access Management
We will be your trusted partner in Identity Access Management (IAM). In an era where security breaches are a constant threat, ensuring the integrity of your organization’s digital identity is paramount. Our federated Identity Management and self-hosted IAM solutions are tailored to safeguard your web identities and provide seamless single sign-on experiences.
Our Partners
Read from our Satisfied Clients
Automation is a central point inside the IT operations Strategy, as part of our digital transformation, with great focus and commitment from all the involved parties. We believe that through intelligent automation we can achieve our goal to deliver reliable and seamless services to our customers. Besides the tool, which is also important, we needed partners who can support us through the automation journey and empower us with the right methodologies in order to implement automation efficiently and timely.
Together with Realworld Systems and Cortex, we can achieve our goal to implement intelligent automation by using the best combination between the tool and mindset.
Lead Automation Architect Orange Romania
In Orange Romania we are quite advanced in the automation journey (CI/CD, IaC, intelligent operations, etc), however, we consider it key to accelerate even more the automation of our end-to-end process. Cortex and Real World are one of our main partners in this automation journey, proposing the strategies, methods and technology that will make this journey a success. After less than 3 months, we are starting to see the results and they are quite impressive!” Horia Ștefănescu, Head of IT Operations, Orange Romania.
Head of IT Operations Orange Romania
The Realworld Eastern Europe team has successfully implemented an Automation solution that has ticked all the boxes of efficiency and reduction of repetitive tasks in the team. During the collaboration, the project team was noted for its proactive, results-oriented attitude and for its detailed understanding of our needs, but especially for proposing a solution that benefits businesses as a whole, and in particular for our customers and technical support colleagues.
Head of Service Quality & Efficiency Management Orange Romania
PDAM Bogor has implemented GE Water Office. initially, the goal was to improve our asset management. Mostly, we needed better support for company critical processes and services. To this effect, Bogor replaced the old ESRI GIS with GE Water Office. As a result, Water Office now allows the PDAM to improve its service level. Bogor is able to conduct its core business more effectively, as a result.
Rino Indira, General Director
With the Diagnostics trial we discovered that an index was missing. After adding the index the waiting times in our application became much shorter.
Luc Vanden Berghe
98% time gain is seen by Admin users for daily monitoring activities using Diagnostics.
Diagnostics facilitated a removal of 33% of the functionality of our bespoke gas application.
It has certainly been an enlightening endeavor to better understand and identify the years of work practices that have caused significant performance issues.
Barry Owens
Diagnostics has shown that Quality Manager is a laborious and time-consuming factor in the registration process. By optimizing this process, we now see in Diagnostics that QM activity as well as the number of reported QM flags has been halved.
Charles von Harenberg
- Very impressive handy tool for Sys Admins, Super users! Highly recommended. One-stop app for system health check, monitoring, alerting that can be scaled up.
- Requirements were understood, and the support throughout the process was above and beyond what was expected. (Leti Fanning)
- Overall a good product for maintaining Smallworld Suites. (Vadlakonda, Tharun Kumar)
- I wish we could have gotten this tool years ago.
Below is an extract form an email where Outage Management was used to be able to provide a better customer experience:
We were able to utilise the Outage Management functionality over the weekend to warn ourselves … of the expected customer impacts of an unplanned outage we experienced on Saturday morning.
The call came through for a leak … at around 8 o’clock on Saturday morning. Nothing unusual here other than if you know the area. It is an extremely popular café and boat ramp area and also has normal residential customers.
The shift supervisor checked the area of impact for the outage when alerted by the phone team that they had given the job to the field crew and when they called back to confirm they would have to shut water supply down was able to warn them that the café at the boat ramp would be without water if they did. The crews then organised an alternative water supply (tanker) for the café area before shutting off the water and commencing repairs.
I am very keen to get this functionality of the Outage Management application to all members of my team over the next few weeks with our official rollout in the Operations Center and over the next few months across the whole organisation for the planned and unplanned work processes. I am encouraged by the flexible arrangements we have established with you and your team for supporting me and my group with the rollout and development of the tool.
This will be a fantastic business improvement when implemented across the whole organisation over the next few months.
Thank you
Paul Prottey
Manager Operations Services
Operations Centre
