AFR-IX telecom is an up-and-coming operator that delivers Data, MPLS, SDN, and advanced Managed Solutions to International Carriers, Enterprises and local operators in Africa.
In June 2020, AFR-IX selected CROSS as their single inventory solution of choice, with Realworld Eastern Europe (RWEE) as the key partner and system implementer. Many factors contributed to the final decision, including a close alignment between requirements and system capabilities, as well as the unique and extendable CROSS data model.
Realworld’s deep knowledge of CROSS, understanding of the customer’s vision, and their proven ability to successfully deliver projects played an important role too.
With CROSS, AFR-IX was able to (and will continue to) modernize and simplify their inventory record, ensuring a single coherent model of the network is available to support all teams, systems, and workflows across departments and geographies.
Business
Orchestration
and Automation
Begin Your Journey to Intelligent Automation
Empower Your Organization for Tomorrow
An automation-first culture is the key to staying agile, scaling efficiently, and fostering innovation.
Discover how our solution can transform your business into a future-proof success story.
The Power of Automation
When automation becomes second nature within your organization, your teams grow and increase in:
Faster Security Response
Handle security issues swiftly.
Rapid Scalability
Seize new opportunities with ease.
Efficient Experimentation
Drive innovation through continuous learning
and experimentation.
Benefits of Business Orchestration and Automation
- Keep Pace with Infrastructure Growth
Infrastructure needs tend to outpace staffing levels. Intelligent automation tools empower your IT team to handle increasing infrastructure requirements, streamlining tasks, reports, and processes.
- Eliminate Errors and Risks
Reduce the risk of human error with automation. Enjoy predictable, repeatable processes that improve consistency, accelerate changes,
and increase uptime.
- Master Operational Complexities and Costs
An integrated platform simplifies automation delivery, fosters consistency, and shares best practices across the organization, reducing operational complexities and costs.
- Accomplish the Impossible
Automate a wide range of tasks that are impossible to perform manually. From provisioning to deploying environments, automation saves time and leverages specialized knowledge efficiently.
Get Automated // Stay Automated
An Easy-to-Integrate Solution Enabling You To:
Shift to an Agile Digital Operating Model
Transform your operations for agility.
Become Self-Sufficient in Automation
Embrace no-code automation.
Unified Process Automation and Service Orchestration
Seamlessly integrate complex event management, machine intelligence, and orchestrated process automation with legacy software and technologies.
Simplify Process Automation, One Block at a Time
Design flows with functional blocks through an intuitive web portal.
Extensive Interfacing
Connect with devices, systems, and applications effortlessly.
TM Forum Open API Standard Support
Compliant with industry-standard interfaces.
Industries We Serve
Our Business Process Orchestration and Automation solutions are tailored for various industries, including:
- Retail
- Telecommunications
- Manufacturing
- Banking/Insurance
Who Can Benefit
Our solution caters to IT managers seeking to digitize their businesses and unleash the power of intelligent automation.
Read from our Satisfied Clients
Automation is a central point inside the IT operations Strategy, as part of our digital transformation, with great focus and commitment from all the involved parties. We believe that through intelligent automation we can achieve our goal to deliver reliable and seamless services to our customers. Besides the tool, which is also important, we needed partners who can support us through the automation journey and empower us with the right methodologies in order to implement automation efficiently and timely.
Together with Realworld Systems and Cortex, we can achieve our goal to implement intelligent automation by using the best combination between the tool and mindset.
Lead Automation Architect Orange Romania
In Orange Romania we are quite advanced in the automation journey (CI/CD, IaC, intelligent operations, etc), however, we consider it key to accelerate even more the automation of our end-to-end process. Cortex and Real World are one of our main partners in this automation journey, proposing the strategies, methods and technology that will make this journey a success. After less than 3 months, we are starting to see the results and they are quite impressive!” Horia Ștefănescu, Head of IT Operations, Orange Romania.
Head of IT Operations Orange Romania
The Realworld Eastern Europe team has successfully implemented an Automation solution that has ticked all the boxes of efficiency and reduction of repetitive tasks in the team. During the collaboration, the project team was noted for its proactive, results-oriented attitude and for its detailed understanding of our needs, but especially for proposing a solution that benefits businesses as a whole, and in particular for our customers and technical support colleagues.
Head of Service Quality & Efficiency Management Orange Romania
PDAM Bogor has implemented GE Water Office. initially, the goal was to improve our asset management. Mostly, we needed better support for company critical processes and services. To this effect, Bogor replaced the old ESRI GIS with GE Water Office. As a result, Water Office now allows the PDAM to improve its service level. Bogor is able to conduct its core business more effectively, as a result.
Rino Indira, General Director
With the Diagnostics trial we discovered that an index was missing. After adding the index the waiting times in our application became much shorter.
Luc Vanden Berghe
98% time gain is seen by Admin users for daily monitoring activities using Diagnostics.
Diagnostics facilitated a removal of 33% of the functionality of our bespoke gas application.
It has certainly been an enlightening endeavor to better understand and identify the years of work practices that have caused significant performance issues.
Barry Owens
Diagnostics has shown that Quality Manager is a laborious and time-consuming factor in the registration process. By optimizing this process, we now see in Diagnostics that QM activity as well as the number of reported QM flags has been halved.
Charles von Harenberg
- Very impressive handy tool for Sys Admins, Super users! Highly recommended. One-stop app for system health check, monitoring, alerting that can be scaled up.
- Requirements were understood, and the support throughout the process was above and beyond what was expected. (Leti Fanning)
- Overall a good product for maintaining Smallworld Suites. (Vadlakonda, Tharun Kumar)
- I wish we could have gotten this tool years ago.
Below is an extract form an email where Outage Management was used to be able to provide a better customer experience:
We were able to utilise the Outage Management functionality over the weekend to warn ourselves … of the expected customer impacts of an unplanned outage we experienced on Saturday morning.
The call came through for a leak … at around 8 o’clock on Saturday morning. Nothing unusual here other than if you know the area. It is an extremely popular café and boat ramp area and also has normal residential customers.
The shift supervisor checked the area of impact for the outage when alerted by the phone team that they had given the job to the field crew and when they called back to confirm they would have to shut water supply down was able to warn them that the café at the boat ramp would be without water if they did. The crews then organised an alternative water supply (tanker) for the café area before shutting off the water and commencing repairs.
I am very keen to get this functionality of the Outage Management application to all members of my team over the next few weeks with our official rollout in the Operations Center and over the next few months across the whole organisation for the planned and unplanned work processes. I am encouraged by the flexible arrangements we have established with you and your team for supporting me and my group with the rollout and development of the tool.
This will be a fantastic business improvement when implemented across the whole organisation over the next few months.
Thank you
Paul Prottey
Manager Operations Services
Operations Centre
Empower your organization
with intelligent automation.
Contact Us to start your journey today.
