Business
Orchestration
and Automation
General Introduction
Modern organisations, regardless of industry, are facing an increasing need to digitise operations, enhance internal efficiency, and deliver more agile services to their customers. Intelligent business process orchestration and automation form the foundation of a sustainable, scalable, and resilient digital transformation.
At Realworld Systems, we address these challenges through a blend of technological expertise, operational experience, and flexible solutions tailored to diverse sectors – from public services to utilities, and from telecommunications to financial services. With artificial intelligence increasingly integrated into automation strategies, we empower our clients to move beyond static workflows into adaptive, learning-based operations.
Business Orchestration and Automation (General)
Effective digital transformation is about more than just automating repetitive tasks. It’s about rethinking the way business processes are designed and orchestrated, as well as continuously improving them across the organisation. This includes the ability to adapt workflows to changing conditions, scale operations intelligently, and deliver value faster through transparency and insight.
Realworld Systems delivers comprehensive business process orchestration solutions using modern low-code platforms and powerful automation engines. These tools allow organisations to model end-to-end workflows, manage human and system interactions, and define business logic without heavy coding efforts. Our solutions integrate seamlessly with enterprise ecosystems, including ERP, CRM, GIS, OSS/BSS.
Key capabilities include:
- Full digitalisation and visualisation of process flows with intuitive modelling tools
- Intelligent task routing, human-in-the-loop interaction, and SLA tracking
- Real-time monitoring, auditing, and process analytics
- Version control and continual deployment for evolving business logic
- Fast response to regulatory and operational changes through configurable rules
- Operational cost savings and performance improvements through automation
- AI-enhanced document processing, validation, and interpretation for use cases such as certificate issuance, interdepartmental workflows, and fraud detection
Our approach ensures clients can manage both structured and unstructured processes, support crossfunctional collaborations, and establish governance over decision-making paths.
Use cases span a wide range of industries:
Telecommunications
Automating the provisioning of complex, multilayer network services, integrating with logical inventory for dynamic topology discovery, and automating change management and service assurance across physical, virtual, and cloud-native infrastructure.
Utilities and Energy
Automating asset inspection cycles, outage response coordination, predictive maintenance scheduling, and integration between GIS, SCADA, and field service systems.
Financial Services
Streamlining loan origination, automating compliance workflows, fraud detection procedures, and enhancing customer onboarding through guided, automated journeys.
Public Sector
Digitising citizen service requests, automating permitting and licensing workflows, and improving interagency document routing and approvals. (A key example is our AI2D solution, which reduces certificate processing times from 30 days to just minutes by leveraging artificial intelligence for document recognition, validation, and auditability.)
Healthcare
Managing patient intake, approval of treatment plans, and interdepartmental collaboration for discharge planning.
Retail and Ecommerce
Orchestrating returns and refunds, supply chain coordination, and customer loyalty workflows.
By applying orchestration logic, automation, and artificial intelligence to these high-impact areas, organisations are able to reduce cycle times, improve compliance, and deliver superior customer experiences. Our solutions are built to scale and evolve, allowing businesses to continually optimise their operations as market conditions and priorities shift.
AI2D Use Case: Intelligent Document Orchestration for Public Sector
Beyond telecom, our orchestration capabilities extend into document-centric domains with the integration of artificial intelligence. A standout example is the AI2D solution – AI-driven Intelligent Document and Data Orchestration. Designed specifically for public administration and similar sectors, AI2D automates and accelerates high-volume document workflows.
AI2D integrates advanced technologies including optical character recognition (OCR), AI-based data extraction, rule-based automation, and centralised audit tracking. It also transforms processes that previously required weeks of manual work into streamlined flows completed within minutes.
Key features of the AI2D solution are:
- Fully automated request processing (for example, certificates, contracts, and permits)
- No- or zero-code orchestration to enable fast configuration without developer input
- Intelligent error handling and human-in-the-loop validation
- Real-time status dashboards and audit reporting
- Scalability for both structured and unstructured, even handwritten, documents
Its impact and benefits are:
- Reduced average document processing time from 30 days to under 10 minutes
- Lowered administrative burden and improved citizen experience
- Seamless interdepartmental data exchanges
- Improved compliance and data integrity through consistent automation
AI2D proves how the combination of orchestration platforms with AI can elevate organisational performance, reduce costs, and unlock entirely new digital service models. It exemplifies our broader vision: AI-powered orchestration as a foundation for the next generation of efficient, autonomous operations.
End-to-End Service Orchestration for Telecom – Towards Autonomous Networks
For telecom operators, the increasing complexity of infrastructure, growing volume of services, and customer expectations for real-time responsiveness demand a shift to advanced, intelligent automation. True end-to-end orchestration – from service design through provisioning, activation, monitoring, and assurance – is essential to meet these needs at scale.
Realworld Systems offers a comprehensive and modular service orchestration solution tailored to the telecom industry. Our architecture enables:
- Seamless integration of heterogeneous data sources, including physical and logical inventory, service catalogues, and OSS/BSS systems
- Automated design and provisioning of network services across hybrid, multi-vendor environments
- Policy-driven service validation and assurance, ensuring quality and compliance at every step
- Closed-loop monitoring and automated remediation based on service performance and network state
- Real-time visibility and control via intuitive dashboards and service-centric views
Built for agility, our orchestration layer bridges the gap between IT and network operations, allowing CSPs to:
- Accelerate time-to-market for new services and network functions
- Reduce manual intervention and operational errors
- Improve SLA adherence and customer satisfaction
- Support dynamic network slicing and intent-based operations
- Incorporate AI to predict demand, detect anomalies, and enable real-time self-healing actions
This solution supports telecom operators in their evolution toward autonomous networks. Aligned with the TM Forum maturity model, our approach enables progression through the autonomy levels – from assisted operations to full autonomy. At Level 5, networks exhibit predictive behaviour, self-optimisation, and end-to-end automation without human intervention, hereby empowering operators to unlock the full potential of digital infrastructure.
Our orchestration platform also enables the following:
Dynamic topology and service-aware orchestration
Automated discovery of network topology and alignment of service paths to ensure resiliency and optimisation.
Intent-based orchestration
Operators can define the desired outcome (for example, “provision 1 Gbps link with <10ms latency”) and let the system determine the optimal path, configuration, and policy enforcement.
Zero-touch provisioning and configuration management
Reduce operational friction and scale efficiently by minimising manual steps in network activation and change management.
End-to-end lifecycle management
From order capture and design to activation, assurance, and decommissioning, every phase is modelled and automated.
Support for emerging technologies
Cloud-native architectures, 5G slicing, SD-WAN, and edge computing are supported through open APIs and modular integration.
By combining logical and physical network understanding with automated execution, real-time analytics, and AI-based insights, telecom operators gain full control over service orchestration while paving the way for data-driven, AI-enhanced network evolution. In this regard, artificial intelligence contributes towards:
- Predictive maintenance based on network usage patterns
- Automated anomaly detection in traffic behaviour
- Adaptive rerouting and service healing without human intervention
- Intelligent prioritisation of service requests based on impact and urgency
All this translates into faster service delivery, proactive fault handling, and higher ROI across infrastructure investments.
Empower your organization
with intelligent automation.
Contact Us to start your journey today.
